Enterprise Cloud Security & Tenant Administration
Managed administration, zero-trust security hardening, and
dedicated end-user support
for Microsoft 365 tenants—engineered for small, mid-sized,
and regulated businesses.
Tiered Microsoft 365 Management Packages
From essential user administration to continuous license optimization, zero-trust security hardening, and priority executive support for your cloud environment.
Essentials
1–15 Seats (Small / Local Business)
- Monthly license optimization audit
- Standard user onboarding/offboarding
- Desktop app & Outlook support (Tier 1–3)
- Basic MFA & Self-Service Password Reset (SSPR)
- Optional cloud-to-cloud backup add-on
Business Shield
15–75 Seats (Mid-Market / Hybrid Team)
- Conditional Access & geo-blocking policies
- Included Cloud Backup (Mail, OneDrive, Teams)
- Advanced onboarding (Security groups, shared access)
- Basic Intune device compliance policies
- Monthly license optimization & cost control audits
Enterprise Command
75+ Seats (Compliance / Regulated)
- Strict Zero-Trust & Data Loss Prevention (DLP)
- Full Intune MDM/MAM & remote wipe capabilities
- Real-time / continuous license optimization
- Automated Entra ID onboarding/offboarding workflows
- Cloud backup with extended 7-year archiving
Standard Tenant Onboarding
Security baseline alignment, SPF / DKIM / DMARC authentication configuration, and license cleanup.
Tenant Migration Services
Tenant-to-Tenant or IMAP mailbox, drive, and metadata migration execution.
Strict Zero-Trust & Executive Confidentiality Protocol
We enforce strict Entra ID privileged access management, Conditional Access policies, and secure administrative controls. All administrative operations are fully logged, audited, and compliant with enterprise security standards.
Common Questions
Securing, optimizing, and maintaining your Microsoft 365 cloud environment raises practical enterprise questions. Here are clear answers to the inquiries we hear most often regarding tenant administration, Zero-Trust security, and onboarding.
What is included in Managed Microsoft 365 services?
We provide complete administration, security baseline alignment, user onboarding/offboarding, license optimization audits, conditional access enforcement, cloud-to-cloud backups, device management (Intune MDM/MAM), and priority technical support for Outlook and Office desktop apps.
How does IT FIXES IT handle Microsoft 365 licensing and cost optimization?
Unused or over-provisioned licenses waste budget every month. We conduct routine or continuous audits to identify inactive users, redundant add-ons, and misallocated SKUs, ensuring your business only pays for the exact Microsoft licenses active staff need.
What is involved in the Standard Tenant Onboarding ($750)?
Our onboarding process aligns your tenant with strict security baselines. It includes domain authentication configuration (SPF, DKIM, and DMARC enforcement to eliminate email spoofing), initial security setting alignment, administrative credential lockdown, and license cleanup.
How do tenant-to-tenant or IMAP migrations work ($95/mailbox)?
We manage full data migrations from legacy providers (Google Workspace, IMAP, or old M365 tenants). We pre-stage email, calendar, contact, and file data with zero downtime to active workflows, performing a final delta cutover outside of standard business hours.
What is Zero-Trust Security and how do you enforce it?
Zero-Trust operates on the principle of "never trust, always verify." We enforce Conditional Access policies, multi-factor authentication (MFA), location/geo-blocking, device compliance verification via Intune, and Data Loss Prevention (DLP) rules so only authorized users on compliant devices access corporate data.
Are cloud-to-cloud backups necessary if Microsoft already hosts our data?
Yes. Microsoft operating under a shared responsibility model guarantees infrastructure uptime, not data loss caused by human error, malicious deletion, or ransomware. Our tiers include automated cloud-to-cloud backup for Mail, OneDrive, and Teams with retention up to 7 years.
How do device management (Intune MDM/MAM) and remote wiping work?
For Tier 2 and Tier 3 clients, Microsoft Intune allows us to enforce security profiles, disk encryption (BitLocker/FileVault), and application policies across corporate or personal devices. If a laptop or mobile phone is lost or stolen, we can perform a remote selective wipe of corporate data.
What support level is included across Tier 1, Tier 2, and Tier 3?
Tier 1 (Essentials) provides pay-as-you-go labor for ad-hoc requests. Tier 2 (Business Shield) includes 1 hour of remote support per 5 users each month. Tier 3 (Enterprise Command) includes unlimited remote support with a dedicated Priority Executive Queue.
Do we purchase Microsoft licenses through IT FIXES IT or directly?
We can manage and consolidate licensing under our Cloud Solution Provider (CSP) agreement for simplified billing, or we can manage and secure your pre-existing licenses purchased directly through Microsoft.
How quickly can our tenant be onboarded or secured?
Standard security baseline hardening and DNS domain authentication (SPF/DKIM/DMARC) are completed within 2–5 business days. Full tenant migrations are scheduled based on data volume and completed with minimal impact on daily operations.